Telemedicine is any kind of technology that enables you to receive medical care or expertise from a remote location. We use audio and video equipment and a secure Internet connection to enable a medical provider in another location to examine you, ask you questions, consult with your local care team and provide you expert advice. You will be able to see and hear the expert in real time and interact with them much as you would during an in-person appointment.
If your provider feels that you would benefit from having a telemedicine visit, they will discuss the process and benefits of telemedicine with you before scheduling a telemedicine appointment.
When it is time for your visit, a trained member of our clinical staff will act as the telemedicine presenter. They will operate the audiovisual equipment, take your vital signs or perform other physical examinations as requested by the remote provider, and ensure that all parties can see, hear and understand each other during the visit. We use a secure connection to protect your privacy during the telemedicine visit. If the specialist recommends any additional testing or interventions for you, our team will work with your provider to place the appropriate orders.
You are welcome to have a visitor or family member participate in your visit.
Your care team and the specialists will share their conclusions and recommendations with you during or immediately following your telemedicine visit. A report of your visit will also be documented in your medical record at MyMichigan. This information will be available to your local care team for reference during follow-up care.
You may receive a separate bill for this service from the specialist in addition to your bill from MyMichigan. Medicare and Medicaid typically cover telemedicine visits for patients at rural facilities. Some other insurances may also cover this service. You may want to contact your insurance company to determine your actual coverage regardless of location. However, keep in mind that even if this service is not covered, it can help you to avoid other costs such as travel or ambulance transfer, and it can also ensure you get the timely care you need to prevent a more serious condition or a worsening of your condition.